FAQ

We’re here to help.

We only offer domestic delivery within Canada and standard delivery time ranges between 3-5 days. If you would like, in-store pickup is also available and a much quicker alternative.

Yes. To have your order delivered to the Saatchi Jewellery shop in West Vancouver, you can choose the click and collect method during online checkout.

We accept credit cards.

All Reza Saatchi purchases are final sale, and we do not offer returns or exchanges.

All items purchased online and in-store are elegantly wrapped in a beautifully-lined Saatchi jewellery box and wrapping paper. We include a Saatchi paper shopping bag in every gift order. Please select the gift option at checkout.

Please visit our Service & Care page to learn more about how to take care of your jewellery, watches and precious gemstones. For more information, we are also happy to assist you via phone or email.

Shipping will be calculated at checkout based on your location.

Yes, you will receive a tracking link via email once you have completed your online purchase.

Your personal information and payment details are completely safe on our website. It is secured with HTTPS security protocol and encrypted for maximum protection.

If you have already placed your online order but wish to modify it, please get in touch with one of our representatives. It is our pleasure to assist you in updating your order.

If a product is eligible for personalization and engraving, the product page will note it. Upon purchase, you can add your engraving message along with any special instructions you have for us. If you’re still unsure, you may get in contact with us directly to learn more about how engraving works.

The Saatchi Experience

Lifetime Warranty

Rest assured that your much-loved pieces are taken care of, for life.

Elegant Packaging

All of our orders come exquisitely packaged in our custom boxes and bags.

Complimentary Care

Ensure your jewellery lasts a lifetime and have your pieces polished at no charge.

We’re Delighted to Help

Have a question or inquiry? Please don’t hesitate to contact us. It’s our top priority to give you an unforgettable shopping experience.